![]() ![]() The ability to centrally manage contact center resources on a global level eliminates variances in queue times among sites and lowers administration expenses. This approach provides substantial savings in telecom hardware, toll charges, and bandwidth. With Webex Contact Center, calls are queued in the cloud network, not on-premises based equipment. Modifications to routing strategies take effect immediately and can be applied to current calls in queue. This allows customer organizations to maximize resources and respond quickly to changing conditions. Webex Contact Center’s native cloud architecture-agile and secureįrom a simple, user-friendly interface, supervisors can change routing strategies without knowing complex scripting languages. Agents are more productive, and customers are better served. ![]() Routing strategies can be created to leverage skill assignments at the team or agent level.Īgent availability and skill sets are accurately matched with customer priority, value, and needs. Webex Contact Center intelligently distributes calls across: Webex Contact Center is available as part of the Cisco Collaboration Flex Plan, which provides an intelligent and practical path for migrating from an on-premises to cloud contact center and collaboration solutions at your own pace, with an award-winning user experience at every step. Whether you’re a new business creating your first contact center, a medium-size business looking to improve contact center operations, or a large enterprise needing visibility and control over multiple contact center sites, Webex Contact Center is a solution that can fit your needs.Ī path to cloud at your pace with the Collaboration Flex Plan Reduce administrative overhead by managing contact center operations and resources across geographies from a central command center in the cloud at a reduced Total Cost of Ownership (TCO). Improve performance visibility across sites by centrally monitoring the business and operational performance of agents, teams, sites, systems, and outsource partners in real time. Maximize business outcomes by improving sales conversions, revenues, retention, customer satisfaction scores, and first contact resolutions. With Webex Contact Center, customers can: Webex Contact Center is Software as a Service (SaaS) that offers the significant advantages of cloud delivery. As a cloud-based subscription, Webex Contact Center enables rapid time to market and time to new revenue while minimizing upfront capital investment. ![]() Webex ® Contact Center is an omnichannel cloud contact center solution that can transform your customers’ experience and improve your business results.ĭesigned and built from its foundation as a cloud solution, Webex Contact Center brings your business the innovation, flexibility, and agility of the cloud with security and scalability (Figure 1). ![]()
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